InstaMess — Terms & Conditions

1. Who may use the App

The App is available only to individuals who can form legally binding contracts under applicable law. By using the App you represent that you are at least 18 years old (or the legal age of majority in your jurisdiction) and have the authority to enter into these Terms.

2. Account registration

• You may be required to register for an account to place orders. Provide accurate, current, and complete information and keep it updated.
• You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
• Notify us immediately if you suspect unauthorized use of your account. Contact: info@instamess.com. 

3. Ordering & payments

• How to orders:- Orders may be placed on a daily, weekly, or monthly basis​
• Order Deadlines:- To order meals for the next day, place your order before 6:00 PM today. Please note that the ordering window closes promptly at 6:00 PM everyday.
• Order Requirement: - Only orders successfully placed via the mobile app are eligible for delivery. We do not process, postpone, or offer refunds for unplaced orders.
• Promotional Policy:- All discounts, promotions, and complimentary items are valid strictly for the duration specified within the mobile app. These offers cannot be redeemed after the stipulated deadline, and no claims or disputes will be entertained once the offer has expired.
• Subscribers residing or working in the same premises are eligible for a special discount on all plans. (e.g. Same Room or Office) T&C apply. 
• All prices include 5% VAT
• The option to pause and restart a subscription is limited to one time per subscription period.
• When you place an order, you authorize InstaMess (or our payment processor) to charge the payment method you provide.
• All payments are subject to the pricing and taxes displayed at checkout. We try to keep prices accurate, but errors can occur. If an error causes us to undercharge you, we may cancel the order and notify you.
• Accepted payment methods and billing terms will be shown in the App. InstaMess does not store full payment card details — payment processing is handled by third-party providers.

4. Pickup, delivery & cancellations

• Orders may be marked for pickup or delivery depending on the participating mess's options. Delivery availability, fees, and estimated times vary by location.
• Cancellations and refunds follow the policy shown in the App at the time of ordering. Refunds (if any) will be issued to the original payment method or as store credit, as specified.
• Exact preparation times, portion sizes, and ingredient availability are set by the individual mess providers. InstaMess is not responsible for minor variations unless caused by negligence.
• Delivery services are suspended on Sundays and scheduled holidays.

5. Menu items, allergies & dietary information

Menu descriptions and ingredient information are provided by the mess vendors and are for convenience only. We do not guarantee that items are free from allergens. If you have a food allergy or dietary restriction, you must inform the mess directly before placing or receiving an order. InstaMess is not liable for allergic reactions.

6. User conduct

You agree not to use the App to:

• Submit false or fraudulent information;
• Interfere with the operation of the App or another user's experience;
• Attempt to access another user's account without permission;
• Use the App for unlawful purposes.

7. Intellectual property

All content in the App, including text, graphics, logos, and software, is the property of InstaMess or its licensors and is protected by intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of our Services without prior written permission.

8. Third-party vendors & links

InstaMess may link to third-party websites, services, or vendors (including payment processors and delivery partners). We do not control those third parties and are not responsible for their content or practices. Your dealings with third parties are solely between you and that third party.

9. Disclaimers

The App and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, InstaMess disclaims all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement.

10. Limitation of liability

Except where prohibited by law, in no event will InstaMess, its affiliates, officers, directors, employees, or agents be liable for any indirect, incidental, special, punitive, or consequential damages, or for lost profits, revenue, data, or use arising out of or related to your use of the App, even if advised of the possibility of such damages. Our total aggregate liability for direct damages will not exceed the amount you paid to InstaMess in the three (3) months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless InstaMess and its affiliates from claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of your breach of these Terms, your use of the App, or violation of any law or the rights of a third party.

12. Termination

We may suspend or terminate your access to the App at any time, with or without cause or notice. Upon termination, your right to use the App ceases immediately. Sections that by their nature should survive termination (for example, Intellectual Property, Disclaimers, Limitation of Liability, Indemnification) will continue to apply.

13. Changes to these Terms

We may update these Terms from time to time. When changes are significant, we will attempt to provide notice (for example through the App or email). Continued use of the App after changes constitutes acceptance of the updated Terms.

14. Governing law

These Terms are governed by the laws of the jurisdiction where InstaMess is incorporated, without regard to conflict of law rules. Any dispute will be subject to the exclusive jurisdiction of the courts located in that jurisdiction.

15. Contact us

If you have questions about these Terms, please contact us at: info@instamess.com