InstaMess — Privacy Policy

1. Information we collect

We may collect the following types of information:

• Personal information: Name, email address, phone number, delivery addresses, and profile details you provide during registration.
• Order information: Items ordered, payment preferences, transaction history, and delivery details.
• Device & usage information: IP address, device type, operating system, access times, and pages/features used within the App.
• Location information: With your permission, we may access your device’s location to provide delivery or location-based services.
• Payment information: We do not store full debit/credit card numbers. Payment processing is handled securely by third-party payment gateways.

2. How we use your information

Your information is used to:

• Process orders, payments, and deliveries;
• Improve the App’s performance, features, and user experience;
• Communicate important updates, alerts, or support messages;
• Personalize your experience (e.g., recommended meals, saved preferences);
• Ensure security, detect fraud, and prevent misuse of the App.

3. How we share your information

We may share your information with:

• Mess vendors and delivery partners to prepare, process, and deliver your orders;
• Payment processors for secure handling of transactions;
• Service providers assisting with analytics, hosting, customer support, and communication;
• Law enforcement when required to comply with legal obligations or to protect our users and platform.

We do not sell your personal data.

4. Cookies & tracking technologies

The App may use cookies, device identifiers, and similar technologies to enhance performance, remember your preferences, and analyze usage. You can control permissions from your device or browser settings.

5. Data retention

We retain your personal information for as long as necessary to provide our services, comply with legal requirements, resolve disputes, and enforce our agreements. You may request deletion of your data by contacting us.

6. Data security

We implement technical and organizational measures to protect your information, including encryption, secure servers, and restricted access. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Your rights & choices

You may have the right to:

• Access, update, or correct your personal details;
• Request deletion of your account and associated data;
• Disable certain permissions such as location or notifications;
• Opt out of promotional communications (emails/SMS) at any time.

8. Children's privacy

The App is not intended for individuals under 18 years of age. We do not knowingly collect information from minors. If we become aware of such collection, we will delete the data promptly.

9. Third-party services & links

The App may contain links to third-party websites or use external service providers. We do not control their practices, and this Privacy Policy does not apply to them. Please review their privacy policies separately.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be communicated through the App or email. Continued use of the App indicates your acceptance of the updated Policy.

11. Contact us

If you have questions or requests regarding this Privacy Policy, please contact us at: info@instamess.com